Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
1. Where is your store located?
We are located at Eastleigh First Avenue, 8th Street, Nairobi. You can find us on Google. View on Google Maps for directions or visit our contact page for more details.
2. What products do you sell?
We specialize in a wide range of home and lifestyle products, including:
Furniture (beds, sofas, wardrobes, drawers)
Kitchen appliances & utensils
Home appliances (microwaves, blenders, fridges, etc.)
Rugs and floor decor
Our collection is curated for modern urban living — quality, stylish, and affordable.
3. Do you offer delivery services?
Yes, we provide delivery services across Nairobi and nearby areas.
Delivery charges vary depending on your location and the size of your order. Our team will confirm delivery details with you at the time of purchase.
4. Can I order online or via WhatsApp?
Absolutely! You can place orders:
Online through our website
Via WhatsApp by messaging us directly
Once we receive your request, we’ll confirm availability, payment, and delivery options.
5. What payment methods do you accept?
We accept:
M-Pesa
Bank transfers
Cash on delivery (within Nairobi)
And in-store card payments (Visa/MasterCard)
6. What’s your return and exchange policy?
We offer returns and exchanges on select items within 3 days of purchase if:
The product is unused and in its original condition
You provide the original receipt
Please note: Custom items and used goods are non-returnable. For more info, speak with our customer service team before purchasing.
7. What are your opening hours?
Our store is open Monday to Saturday, 8:30 AM – 6:00 PM.
Sunday: 9:00 AM- 5Pm
We are closed on public holidays.
8.How can I contact you?
You can reach us through:
Phone:+254 743 932 138
Email: [email protected]
Visit us in person or use the form on our Contact Us page.
